Help Center

Everything You Need to Know

What is your shipping policy?

When do you ship?
We endeavour to ship within 3-5 working days of receiving your order - if there is any delay, we will contact you.
 
Where do you ship to?
We ship within Australia.
 
What is the cost of shipping?

We are based in Forestville, NSW (Southernmost suburb of the Northern Beaches LGA) and offer free delivery to selected postcodes near us. Upon putting in your postcode for delivery options, if you live in one of these postcodes you will be given an option for the 'Lovely Locals Free Delivery'. For the rest of Australia, there is a $10 flat rate for delivery.
 
How to track an order that's been shipped?
If tracked via Australia Post, we will forward the tracking details to you.
 
In-store pick up option?

Yes, but for friends and family only. Unfortunately for insurance reasons we cannot allow other customers onsite.

What are the payment options?

We currently accept payments via PayPal, Afterpay and Stripe. When we attend markets we use a Square Reader which accepts all major card types.

Do you use essential oils in your candles?

As wonderful as essential oils can be, they are not suited for burning in candles. This is because of safety reasons, but also because they lose their beneficial properties when burnt by a direct flame. Therefore we do not use essential oils in our candles.

What type of wax do you use?

We use two different types of wax for our candles; beeswax and soy. The beeswax candles are made from 100% pure Australian beeswax and have a distinct yellow colour and a mild natural honey fragrance. Our soy wax is pure soy with no additives or paraffin and we use high quality fragrance oils. Our fragrance oils and soy wax do not contain any animal products so are vegan-friendly.

What is your return policy?

We make every effort to ensure that your order arrives in perfect condition. However if damage has occurred to the product, please contact us and we will be more than happy to resolve any issues.


What can be returned? 
Any products which are damaged, faulty or not as ordered.

When do items need to be returned?
Please contact us as soon as possible after delivery to organise the return - preferably within 7 days.

Where do items need to be returned?
59 Altona Ave, Forestville, NSW 2087, Australia.

Shipping for returns?
If the return is due to our error or fault, we will pay for shipping - please contact us to arrange.

Otherwise, return shipping is your responsibility.

Credit for returns?
Credit will be processed within 5 working days of us receiving the returned product and confirming a refund is warranted.

Do you offer gift cards?

At this time, we are unable to offer gift cards however we are looking into systems that might allow us to do so in the future.