Store Policy

Because We Care

At Lovely Lena Candles, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

Terms and Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Lovely Lena Candles’s relationship with you in relation to this website.

The term ‘Lovely Lena Candles’ or 'our' or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 59 Altona Ave, Forestville, NSW 2087, Australia. Our company registration number is [company registration number and place of registration]. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  • You may not create a link to this website from another website or document without our prior written consent. 

Privacy Policy

We value your privacy. We do not share or sell information to third parties, nor use personal information for any reason other than its intended use.

Intended use 

Your personal information that you may provide to us when placing an order for our products or making an enquiry will be used for management purposes, to process your order (and any future orders you may make), to respond to your enquiry and to keep you informed about new products, specials and other information that may be of interest to you.

Consequences if the information is not provided

If the information is not provided your order/enquiry may not be processed.

Access and correction

To access or correct the personal information we hold, please contact us.

Refund Policy

We make every effort to ensure that your order arrives in perfect condition. However if damage has occurred to the product, please contact us and we will be more than happy to resolve any issues.

What can be returned? 
Any products which are damaged, faulty or not as ordered.

When do items need to be returned?
Please contact us as soon as possible after delivery to organise the return - preferrably within 7 days.

Where do items need to be returned?
59 Altona Ave, Forestville, NSW 2087, Australia.

Shipping for returns?
If the return is due to our error or fault, we will pay for shipping - please contact us to arrange.

Otherwise, return shipping is your responsibility.

Credit for returns?
Credit will be processed within 5 working days of us receiving the returned product and confirming a refund is warranted.